Caring for your rug

Our rugs are handcrafted and made from natural fibres, meaning they have certain characteristics that may surprise you when you first receive your rug;

• Every rug has a distinct odour when it first arrives, caused by the packaging trapping the smells of the rug’s natural dyes and fibres – this will vanish over time.
• Creases in your rug will occur during shipping. Once laid flat, they’ll disappear over time.
• New rugs shed loose fibres. This will eventually stop and can easily be cleaned with a vacuum. If your rug ‘sprouts’ loose long fibres, simply trim with scissors.

GENERAL RUG CARE

• Clean all spills immediately to prevent permanent stains.
• Do not rub any spills as it can cause the liquid to become set in the fibres. Scrape as much of the spill up as possible, then blot them with a cloth. Use a dry towel to absorb excess moisture.
• Always use a reputable professional cleaner who is experienced in cleaning handmade rugs.
• Direct sunlight, gas heaters and fireplaces, can cause the natural fibres in your rug to dry out and fade. Consider placing them away from these areas.
• Rugs naturally wear and fade, especially if placed in a high traffic area or exposed to direct sunlight. For longevity, rotate your rug every 3-6 months.

VACUUMING YOUR RUG

• Vacuum your rug regularly to remove any surface dirt before it becomes set into the natural fibres.
• We do not recommend using vacuums with beater bars as they can damage the rug. Instead, use canister vacuums or brooms. Ensure the vacuum is not too powerful as it can pull at the fibres.
• Vacuum in the direction of the hand braid and avoid running over the edges and fringes as this can also damage them over time.

WOOL RUGS

In addition to general rug care and vacuuming, when cleaning, use only cold or lukewarm water on wool rugs to avoid irreversible shrinkage and damage.

NATURAL FIBRE RUGS

Natural fibres are highly absorbent, so in addition to general rug care and vacuuming, do not steam clean or saturate with water as this will cause irreversible shrinkage or damage to the rug.

RUG PROTECTION TREATMENT

We highly recommend applying a rug protection treatment after your rug has arrived to help protect your rug against long-term damage from accidents and sun exposure. Although there are several options for you to choose from, we always recommend using Fibre ProTector. It's environmentally friendly, non-toxic, non-allergenic, bio-degradable, has no long-lasting smell, and does not give off VOCs. Plus, it will not change the colour or texture of your rug.

STORAGE

To prevent your rug from being damaged in storage, make sure you clean and dry the rug thoroughly before you roll it up in plastic or fabric. Place in a cool, dry, dark space, and if possible, store in a climate-controlled room with no heavy objects placed on top.