We ship Australia wide! Click here (links to shipping page) for more information.

If You are not completely happy with Your rug, you may return it to us within seven days from the date of receipt of Your rug, for a full refund or exchange. Returned rugs, under the returns policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. Rug Porter, at its sole discretion, may refuse to accept a rug under the returns policy if a rug has not been returned in re-saleable condition. Rugs that are damaged or soiled will not be accepted for return.

We do not accept returns of any sale items.

Unfortunately, we do not currently ship outside Australia.

Rug Porter strives to only work with credited suppliers.

Rug Porter operates solely online.
We want you to feel confident in your purchase, therefore we offer a flexible returns policy and styling service to ensure a seamless and hassle-free
experience. If you're based in Sydney, we offer in-home consultations.

We currently accept VISA, Mastercard and Afterpay.

We only use natural fibers, such as wool and jute. Information for each rug can be found on the individual product page.

All of our rugs are produced on traditional looms that are hand-powered by artisans. Hand made rugs are produced by skilled artisans whose skills have
been passed down through generations. When you’re urchasing handmade, you’re
not just purchasing a rug, but a piece of art.

We always recommend going a bit bigger than you may think you need. Your rug should fill your space to really create a room within a room. Still unsure? We’re here to help, click here for more information.

Our rugs are not designed for outside use.

We sure do! Get in contact with us for more information.

As our rugs are handmade, you may experience a slight variation, up to 3% in size difference. Slight colour variation (5% is the Australian standard) can occur due to the natural dyeing process. Our buying service can help ensure you’re picking the right colour rug.

We recommend where possible avoiding direct sunlight. We also recommend rotating your rug every so often, to ensure colour balance.